This module allows you to manage all after-sales interventions, via contracts or directly.
On the one hand, keep acomplete record of service contracts and ensure their follow-up and invoicing. On the other hand, create, plan andmanage your service interventions via mobile terminals.
Management of service interventions
- Manual or automaticcreation of an intervention
- Management of intervention locations
- Breakdown of interventions into several tasks that can be invoiced in several instalments if the intervention could not be carried out in one go
- Automated invoicing from the intervention on one or more customers
- Global invoicing of interventions andrentals
- Link to an integrated planning tool.
- Link to mobile terminals
- Document management (photo link, electronic customer signature, remarks, etc.)
Link to our site mobile app : Hit-Mobile
To find out about thefeatures of the mobile application for service interventions, please click on the button below
Functions
Service contracts
- Creation of contracts linked or not to devices
- Global invoicing for service contracts
- Management of the various service contracts, definition of a periodicity andautomatic generation of service interventions
- Consultation of the history of interventions via the contract
Interconnected to the following modules:
Staff
The Staff module allows you to manage all information relating to staff members
Planning
Hit-Office offers three kind of planning: a team planning, a gantt chart (project planning) and a company planning
After-sales service planning
From any location, you can consult and modify the intervention schedule of your technicians
After-sales service
Allows your technicians to consult their daily schedule and the information concerning their intervention. In addition, they can manage this intervention from a tablet or a smartphone
Invoicing
Keep your invoicing up to date with quick and easy invoicing
Hit-Mobile
allows you to connect your mobile devices (Smartphone, Tablet) to your software to enjoy the information at any time